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Elements and Performance Criteria

1. Maintain terminal balances
   • Maintain cash drawers or teller cash dispensers in accordance with organisational policy and procedures
   • Manually check paid out cash for accuracy and balance transactions at close of business in accordance with organisational policy and procedures, with any discrepancies investigated and corrected to balance terminal
2. Remove receipts from terminal
   • Perform terminal balances in line with organisational policy and procedures
   • Supply cash to terminal or drawer according to organisational policy and procedures and record information appropriately after accurate checking
   • Follow security policy and procedures in removal and transportation of cash and non-cash documents
3. Reconcile receipts
   • Correctly count and calculate cash and non-cash documents
   • Compare terminal reading and sum of cash and non-cash transactions appropriately to achieve balance
   • Accurately record, in accordance with organisational policy and procedures, records of individual takings

Performance Evidence

Evidence of the ability to:

maintain cash drawers and relevant cash dispensers

undertake all tasks related to cash and non-cash documents in accordance with organisational procedures and security requirements

accurately balance daily management of cash holdings and record in accordance with organisational requirements and procedures

precisely check cash and non-cash transactions

effectively use relevant data entry, terminal and office equipment.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

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Knowledge Evidence

To complete the unit requirements safely and effectively, the individual must:

describe the key features of industry codes of practice and legislation including:

National Credit Code

Privacy Act

Credit Act

describe the key features of organisational policy and procedures relating to balancing transactions, including security policy and procedures

describe the steps involved in cash and non-cash security checking procedures

identify the key operational features and maintenance requirements of equipment and cash stocks.

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